Tickets Made Easy.

Policies

1. The Basics
Welcome to Ticketnetwork.com! As consumers, we understand the importance of purchasing event tickets confidently and experiencing a safe and smooth process.  We want the same thing, so we established the following Terms and Polices (“Terms”). These Terms govern your use of Ticketnetwork.com (“Site”). Please read these Terms carefully, because by using this Site You agree to these Terms. These Terms incorporate and include our Privacy Policy, and all other applicable terms, policies, laws and regulations referenced throughout.  

The Site reserves the right to modify these Terms at any time. Violation of these Terms may result in the termination of Your access to the Site, barring of Your future use of the Site, cancellation of Your ticket order, and/or legal action being taken against You. If you do not agree to these Terms, please refrain from accessing or using the Site.

2. Definitions

Here are some important definitions to help you navigate and understand these Terms and Policies.

     2.1  “Buyer” means any user purchasing a ticket through the Site platform.
     2.2  “Face Value” means the original price on the face of ticket or the price of the ticket as set by the original ticket seller, such as the sports team or artist for whose event you are purchasing tickets.
     2.3  “Ticket Seller” means the individual ticket seller or entity that lists event tickets for sale on the Site and will transfer ownership of the ticket(s) to a user of the Site.
     2.4   "Site" “We”, “Us” means this site Ticketnetwork.com and TicketNetwork, Inc.
     2.5  “Terms” means the Terms and Policies that govern the use of this Site.
     2.6  “You”, “Your”, “User” shall refer to any individual or entity accessing the Site.
     2.7  “Content” is defined as any information, communications, software, photos, video, graphics, music, sounds, and other material and services that can be viewed by users of the site.

3. General

3.1.   Who We Are  

We're the intermediary, connecting buyers with Ticket Sellers in a marketplace for event tickets. However, we are not a primary party to the actual ticket sale transaction between the Buyers and Ticket Sellers. TicketNetwork.com is owned and managed by TicketNetwork, Inc.  

3.2.  Secondary Marketplace  

  • The tickets sold on our Site are from a third-party, not us. We do not set those ticket prices – Ticket Sellers do. They are free to decide how much they want to charge, which means ticket prices may be above or below Face Value. By agreeing to these Terms, You acknowledge and accept that the price you pay may differ from the Face Value of the ticket.
  • Because all tickets are unique tickets or sets of tickets, ALL SALES ARE FINAL. 
  • We and the Ticket Sellers are not directly affiliated with any performer, sports team, or venue; and unless we say otherwise, we are not the primary sale box office. 
  • Since the tickets on this Site are on the secondary marketplace, Your name will not be printed on the tickets, but that will not affect the Your ability to get into the event.
  • Event Info Disclaimer: We do not guarantee the accuracy of event details on the Site, like the event name, location , start time, or date. Event start times may change without notice. Changes to an event, whether it’s the  location, start time, date, performer list, performance type, duration, or amenities included in a ticket package can happen at the venue’s, performer’s, promoter’s or other responsible party’s discretion. We have no control when it comes to these  event changes. You should visit the venue, stadium, team, or performer’s website before the event for important updates .

4. USE OF THE SITE

You may explore the Site without registering for an account, but if you want to purchase a ticket or use some special features, You will need to create an account. Your account username and password are personal to you, and you should keep them private. You are responsible for all activities that happen through your account. Likewise, you are not permitted to access another user’s account without that user’s permission. Notify us ASAP in writing if you discover any unauthorized use of your account or other account-related security breach. Your account is yours alone and cannot be given to someone else.  You may not use this Site for any unlawful purpose.  

You agree that You are only authorized to visit, view, and to retain a copy of pages of this Site for Your own personal use, and that You shall not duplicate, download, publish, modify, or otherwise distribute the material on this Site for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for Your personal use, unless otherwise specifically authorized by Site to do so.  

You may not use any robot, spider, scraper, offline reader, site search/retrieval application or other manual or automatic device, tool, or process to retrieve or in any way reproduce, circumvent, or interfere with the Site or its contents, nor may You use any automated software or computer system to search for, reserve, buy, or otherwise obtain tickets from Site. You may not submit any software or other materials that contain any viruses, worms, Trojan horses, defects, date bombs, time bombs, or other items of a destructive nature. The content and software on this Site is the property of Site and/or its suppliers and is protected by U.S. and international copyright laws.

5. USER ACCOUNT AND REGISTRATION
          5.1.    When registering for access, ensure that the information You provide is true and accurate. Site reserves the right to revoke Your access if we  suspect that You supplied false or misleading information during the registration process.  
          5.2.    ALL REGISTERED USERS MUST BE OVER EIGHTEEN (18) YEARS OF AGE. Children under the age of eighteen (18) shall not be permitted to register. Site reserves the right to require valid credit card information as proof of legal age, with disclosure of such information governed by our Privacy Policy.  
          5.3.    You will select a username and password as part of the registration process. All user account pages are protected with Secure Socket Layer (SSL) encryption. You should do everything possible to maintain the confidentiality of Your username and password. Notify us immediately at customerservice@ticketnetwork.com if You know, or have reasonable grounds to suspect, that Your username and/or password have been compromised. The Site will not be responsible for Your failure to abide by this paragraph.  
          5.4.    We may, in Our sole discretion, terminate Your account for any reason, and will not be liable to You or any third-party for the termination of Your account.

6. PURCHASES

We want to make sure that you have smooth and straightforward experience buying tickets on Our Site.  Our goal is to help you get into a seat (or on your feet!) at a live event as effortlessly as possible.

  • 6.1.  Your Purchase is a Binding Contract
When you buy a ticket on Our Site, you are entering into a binding contract in which you are agree to pay for the ticket(s) and Site and Ticket Seller agree to transfer the ticket(s) to you based on the specific terms attached to your purchase. It is your responsibility to read the details of the listing carefully so you know exactly what you are paying for. All sales are final. Once you buy a ticket, the sale is final, no changes, exchanges, refunds or cancellations are allowed. Make sure to enter all required information correctly when You submit Your order. Mistakes may cause delays in processing, delivery, or event cancellation of Your order. You are responsible for any errors in Your information. Your remedies in regards to this section are stated in Section 6.2.E. 

  • 6.2. Buyer Guarantee, Refund Eligibility
                 A. If an event is postponed or rescheduled, tickets will be honored for the rescheduled date. New tickets generally will not need to be issued. If new tickets are needed, We will contact You. You will not be entitled to a refund for a rescheduled event.

                 B. If an event is cancelled without a rescheduled date, You must contact Us for a refund at customerservice@ticketnetwork.com. You may be required to return the tickets at Your own expense if necessary. Delivery fees are not refundable. Refunds will be processed in the same currency and payment method as the original order. If we cannot refund the original payment method, a check will be issued and sent to the mailing address associated with Your account. Conversion charges, if any, will not be covered by Site. Customers may elect to receive an applicable credit voucher rather than a refund, in which case the terms of the Credit Voucher below shall apply.

                 C. We will not issue exchanges or refunds for lost, stolen, damaged or destroyed tickets. If You receive a physical ticket, You should keep it in a safe place away from direct sunlight, heat or other elements that may damage them.

                 D. Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available.

                 E. Our buyer guarantee provides for a full refund in the unlikely event that you do not receive valid tickets in time to attend the event. Site’s buyer guarantee does not take effect until Your ticket order is confirmed by the Ticket Seller
  • 6.3 Event Listing
We do not control the details in an event listing, and details might change before or after You buy a ticket.

The start time of an event can change without notice, therefore We cannot guarantee that all of the information on our Site is accurate all the time. This includes details like the event name, location, venue, start time, date, performer list, performance type, length of event, and amenities included in a ticket package. Changes to an event are made by the venue, performer, promoter or other party responsible for the event – not us.

Before the event, visit the venue, stadium, team, or performer’s website or social media to find out if there have been any changes.

  • 6.4. Order Fulfillment           
Orders placed through Site will be fulfilled by one of Site’s network of participating Ticket Sellers. In most cases, We will transfer the ticket to You, but once in a while it may be transferred directly by the Ticket Seller. is responsible for transferring the ticket(s) to You based on the terms in the ticket listing and/or purchase confirmation. Site collects payment and disburses it to Ticket Seller after the purchase is complete pursuant to the terms of the contract we have with the Ticket Seller.

  • 6.5. Ticket Availability  
We cannot guarantee ticket availability until You actually have the tickets in Your possession. Most ticket listings on our Site are for a unique set of tickets from an individual Ticket Seller. Some listings might be representations of available tickets or offers from Us to obtain tickets, and they might not represent specific seat locations or currently available tickets

  • 6.6 Currency 
All prices are in United States Dollars (USD) unless otherwise specifically stated.

  • 6.7 Pricing and Fees
                 A. Pricing
We cannot confirm the price for any products or services until you finish placing your order. Sometimes, despite Our best efforts, a few items on Our Site may be priced incorrectly. If We discover the actual price is higher than what is shown, We will do one of the following things: either complete your order at the original price, let you know about the correct price and give you the  option to purchase at that price, or cancel Your order and let  You know about the cancellation.

                 B. Fees
Tickets purchased on our Site are typically subject to various fees, such as a per ticket service fee and a per order processing fee. We might also charge fees for selling and/ or buying tickets through the Site, including fees for delivery, or fulfillment.

                 C. All-in Pricing
Some jurisdictions require “all-in pricing” which requires Site to display the total price of the ticket, plus the fees upfront. In this case, You will see the total price of the ticket with the fees included on the map display page, and then the breakdown of the ticket price and the fees during checkout. The total purchase price will typically include additional service charges and handling fees in addition to the ticket price. Depending on the jurisdiction where you are located, these charges and fees may be included in the price you see on the ticket listing.
  • Service Fee: This is a  per ticket fee associated with Site operation, customer service center operation, and other costs associated with the fulfillment of User's ticket request.
  • Delivery: This fee covers the cost of shipping, transferring or otherwise delivering the tickets directly to You.  If Your tickets must be shipped for any reason, shipping  charges are calculated based on delivery location and shipping method.
  • Total: This is the entire amount charged, including the ticket's price and applicable Service Fee, and Delivery fee.

  • 6.8 Ticket Holder Behavior 
        You agree to follow the rules and policies of the venue where the event takes place.  If you are kicked out of the event or denied entry because you did not follow the venue's rules and policies, You will be responsible for any fines and legal or other expenses that arise as a result of your conduct.In addition, We will not refund You for any tickets You were unable to use.

If You being ejected results in any repercussions for Us or the Ticket Seller, such as losing the right to use other tickets or the ability to purchase additional tickets from that venue, You  will be responsible for all reasonable costs, expenses, and losses that result. This may include costs such as direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, and lost profits.

  • 6.9 Payment
                A. Credit Card Charges. 
User's credit card will be charged by the entity responsible for fulfilling their order. If You have any questions about charges on Your credit card statement, You should contact Site at customerservice@ticketnetwork.com. Your credit card may be charged or authorized in advance of confirming ticket availability. If the ticket(s) You ordered are ultimately found to be unavailable, Your credit card will not be charged or Your will receive a full refund for the charged amount.

                 B. Payment by Debit Card. 
You may notice multiple charges on your debit card. This often happens when a third-party credit card processing company requires additional security verification such as a CVV, Zip Code, or address, or when Your information is incorrectly provided or mistyped. Site will only clear Your transaction once, but the hold(s) may temporarily lower Your available balance and take a few days to clear.

                 C. Payment by Affirm. 
If You select Affirm as a payment option and is approved by Affirm use of Affirm as a payment method is subject to Affirm’s policies, fees, and terms of service, You should visit the Affirm website at https://www.affirm.com/terms for Affirm’s Terms of Service. You should also review Affirm’s Privacy Policy at https://www.affirm.com/privacy. If You have questions about Affirm, You must contact Affirm Customer Care directly at (855) 423-3729 or by using other contact information provided at www.affirm.com where contact information may be updated more frequently than it is on this page. 

                 D.Third Party Payment Platforms (Paypal, ApplePay, etc.). 
If You select to complete a transaction on the Site using a Third-Party Payment Platform, such third-party services may be subject to separate policies, terms of use, and or fees of said third parties, and You accept the same by completing the transaction using the Third-Party Payment Platform. The name on the transaction of User's Third-Party Payment Platform account will be 'My Ticket Tracker.' If You have any questions about the transaction on the Third-Party Payment Platform account, You should contact customerservice@ticketnetwork.com.

                E. Collecting Payment for Orders. 
Site has the right to collect payment for any order if it has shipped or been transferred electronically to You at the address provided. If a third-party provider error, system error, or other payment processing error or problem of any kind results in an unprocessed payment and therefore Your payment card is not charged the total amount due even though the ticket(s) were shipped or transferred electronically to You, User hereby authorizes Site to collect the amount of the total amount due, unless expressly prohibited by law, through any means Site deems appropriate. You shall be responsible for any and all legal fees or collection costs incurred by You, Ticket Seller, and/or Site, associated with collecting payment. In no event will Site or Ticket Seller be responsible for such collection costs or legal fees.

                 F. Security of Card Holder Data. 
We are responsible for the security of the cardholder data that it is in possession of or otherwise stores, processes, or transmits on Your behalf. Please see our Privacy Policy for additional information about how We handle sensitive information You provide on our Site.
 
  • 6.10 Disputed Charges 
          By placing an order, You authorize Site to charge Your method of payment for the total amount, which includes the ticket price, service and delivery fees, and any other optional services You purchase. If You dispute a charge and it is determined that the charge was valid and not the result of credit card or other payment fraud, We have the right to seek payment, including all associated fees, by whatever means deemed appropriate, including but not limited to using collection agencies and other legal remedies. We may mitigate Our damages by relisting the tickets that are the subject of the payment dispute. You may lose access to any/all tickets purchased if You file a dispute against the Site or Ticket Seller.

  • 6.11 International Orders 
         International Orders placed by a user may be delayed due to processing. We recommend that if You are placing an order on the Site from outside the U.S., You contact Your credit card company or financial institution prior to placing the order. Neither Site nor Ticket Seller will be responsible for delays, holds, or any extra fees associated with placing an International Order.

  • 6.12 Fradulent Use 
         To protect You from fraud, You may be required to provide additional proof of identify on any order. Proof of identity may include, but is not limited to, a signed credit card authorization and/or photocopies of public documents such as a state driver's license or federal passport. Please see our Privacy Policy for additional details about how We handle the sensitive information You provide to Us.

7. DELIVERY

All orders are delivered to You using the delivery method chosen for the order. In some cases, Your selected shipping must be upgraded without notice, and You will be charged for the upgraded shipping. Most orders are shipped the same business day in which they are received. Orders placed after business hours may be shipped on the next business day. Shipments may require direct signature at the point of delivery. You are responsible for providing correct shipping address at the time of purchase. Site and Ticket Seller will not provide refunds if You provide incorrect shipping information. You must contact Ticket Seller or Site customer support if You have not received an email with tracking information. By placing an order, You understand and agrees to the following shipping terms.

  • 7.1 Electronic Transfer
Electronic transfer delivery may not be delivered immediately after You place Your order. After placing an order, You will receive an email with instructions on how to accept the electronic transfer; therefore, it is important that You provide an accurate email address information during the order process. You will be required to create an account with the associated ticket transfer system to access the tickets, and You must have access to a smart device to present the QR code displayed via the electronic transfer system for entry at the event. You are responsible for contacting Customer Support should You not receive the email instructions, be unable to accept the ticket transfer, or be unable to locate the ticket transfer email. No refunds will be issued for Your failure to provide a correct email address, access the tickets, or be unwilling to accept the transfer in accordance with the directions.

  • 7.2  E-Ticket Download
Electronic tickets or 'e-tickets', including those marked as 'Instant', may not be available for immediate download in all circumstances. Due to potential fraud concerns, some 'Instant' e-ticket purchases may be downgraded to regular e-ticket download to allow for additional processing. In such cases, You will receive notification with Your receipt explaining that Your order has been downgraded to regular e-ticket download. After placing an order, You will receive an email with instructions on how to download the tickets; therefore, it is important that You provide accurate email address information during the order process. You will be required to enter order specific credentials to gain access to the tickets. You must have access to a printer from which to print the tickets. You are responsible for contacting Customer Support at customerservice@ticketnetwork.com should You not receive the email instructions, be unable to download the tickets, or print the tickets. Neither Site nor Ticket Seller will issue refunds for User's failure to provide a correct email address or failure to print the tickets.

  • 7.3 Local Delivery and Will-Call
You must pick up the tickets from the designated location provided, which will be located near the venue or box office.  You must have a government-issued ID to claim the tickets and may need to present the credit card used at time of purchase as further verification. Should You encounter a problem, contact Site.  Neither Site nor Ticket Seller will issue a refund for Your failure to have a valid government-issued ID or other required documentation or do not show up at the correct location to obtain the tickets.

  • 7.4. International Shipping 
If You are located outside of the United States, You must choose an International Delivery option. If a domestic shipping option is chosen for an order to be shipped outside the United States, the shipping cost will be adjusted by the Ticket Seller after the order is placed to use the International Rate.

  • 7.5. Delayed Shipment 
Event tickets are generally delivered according to the delivery method selected at the time of ticket checkout. Most tickets are shipped the same business day in which the order is received or, if an order is placed after business hours, tickets may be shipped on the next business day. However, tickets may not always be available for immediate delivery, particularly in cases when the tickets have been purchased far in advance of the event in question or for certain events including but not limited to the following: all off-season orders for professional sporting leagues, concerts, and Las Vegas and other Nevada events; delivery may also be delayed due to the actions of the performer, venue, or team. While most tickets are delivered within three business days of the delivery method chosen, this does not imply a guaranteed delivery date. In these situations tickets may be marked with an estimated ship date. You will be provided with account access information that will allow them to view the status of their order, tickets and tracking information, if available, after purchase. In the case where tracking information is not available, You may contact a representative of the Ticket Seller for shipment information or an estimated delivery date. Tickets will be shipped when available, and choice of an expedited delivery method does not guarantee that tickets will be shipped immediately. You should check the order notes for the estimated delivery date.

  • 7.6. Delivery Verification 
If You specify a shipping address that does not allow for Delivery Verification, such as a Post Office Box, You may be required to pay an additional fee to cover the additional risks associated with this type of order. If such a shipping address is used, the Ticket Seller will, at its discretion, either contact You about the additional fee prior to shipping or cancel Your order and notify You of such cancellation. Shipments may require direct signature at the point of delivery. Once Ticket Seller has shipped the tickets, it is Your responsibility to receive the package. Should the package be refused, undelivered, or returned, refunds or credits will not be issued in accordance with the All Sales Are Final policy in these Terms. If a package has been returned and must be re-shipped by the Ticket Seller, it is Your responsibility to contact the Ticket Seller for re-shipping options. You understand that additional delivery fees may be charged prior to reshipping.

8. DENIED ENTRY TO AN EVENT
If You are having difficulty using the tickets to gain entry to the event at the venue, You should contact Site immediately by calling 888-456-8499. If We are not able to resolve the matter and You are denied entry by the venue, You may be eligible for a refund. Refund eligibility requires written proof from the venue showing that You were denied entry to the event emailed to customerservice@ticketnetwork.com within ten (10) days of the event. If after investigation, We determine that You were denied entry by no fault of Your own, You will receive a refund of the cost of the tickets, all fees and shipping or delivery costs. The refund will be Your sole remedy for the denied entry.

9. LINKS
Our Site may contain links to other websites that We do not own or operate. Just because those links are on the Site does not mean that we approve, endorse, or control the website(s) linked. We recommend reading and understanding the terms of use and other relevant policies of any linked website before using it. Your access and any use of linked websites are at your own risk.

We  cannot guarantee that the content on any third-party site is accurate, legal, or inoffensive. We also cannot guarantee that they will not contain viruses or otherwise harm Your computer systems. By using Our Site to search for or link to another site, You agree that you will not make any claims against Us for any damages or losses resulting from using the Site in that manner.

If You experience a problem with a link from the Site, please notify Us at customerservice@ticketnetwork.com and We will investigate Your claim and take appropriate actions as We see fit.

10. COPYRIGHT INFRINGEMENT NOTICES Report infringement of Your intellectual property appearing on ticketnetwork.com

 Copyright Infringement Notification. If you have a good faith belief that your intellectual property rights have been violated, submit a Notice of Claimed Infringement based on the following guidelines. 

Your Claim must contain:

  • A physical or electronic signature of a person authorized to act on behalf of the owner of the material that has allegedly been infringed.
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity.
  •  Provide the URL(s) in the body of the email or letter, as this will help us to identify the potentially infringing material.
  • Contact information of the complainant
  • A statement that the complainant has a good faith belief that use of the material in the manner complained of is a copyright violation.
  • A statement that the information in the notification is accurate, and under penalty of perjury, that the complainant is authorized to act on behalf of the owner of material that has allegedly been infringed.
  • Written or electronic notice of copyright infringement should be mailed, faxed, or emailed to Site’s designated agent at:
               Copyright Complaints Ticketnetwork.com
               75 Gerber Road East
               South Windsor, CT 06074
               Fax: (860)870-2528
               Email: customerservice@ticketnetwork.com
Under Section 512(f) of the DMCA, any person who knowingly misrepresents that material or activity is infringing may be subject to liability for damages.

11. Intellectual Property

By accepting these Terms, You acknowledge and agree that all Content presented to You on this site is the solely property of the Site and/or its affiliates and protected by intellectual property rights and laws. You are only permitted to use the Content as expressly authorized in writing by Site or the specific provider of Content. Except for a single copy made for personal use only, You may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information from this Site in any form or by any means without prior written permission from Site or the specific Content provider, and You are solely responsible for obtaining permission before reusing any copyrighted material that is available on this site. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Neither Site nor any of its affiliates warrant or represent that Your use of materials displayed on, or obtained through, this site will not infringe the rights of third parties. All other trademarks or service marks are property of their respective owners. Nothing in these Terms grants You any right to use any trademark, service mark, logo, and/or the name of Site or any of its affiliates.   We reserve the right to terminate the privileges of any user who uses this Site to unlawfully transmit or receive copyrighted material without a license or express consent, valid defense or fair use exemption to do so.  After proper notification by the copyright holder or its agent to us, and confirmation through court order or user’s admission that user has used this Site as an instrument of unlawful infringement, We will terminate the infringing user’s rights to use and/or access to this Site. We may also decide to terminate a Your rights to use or access to the Site prior to that time if We believe that the alleged infringement has occurred.

12. Disclaimer

WE MAKE NO ASSURANCES THAT THE SITE WILL BE ERROR-FREE, UNINTERRUPTED, OR PROVIDE SPECIFIC RESULTS FROM USE OF THE SITE OR ANY SITE CONTENT, SEARCH OR LINK THEREIN. THE SITE AND SITE CONTENT ARE DELIVERED ON AN 'AS-IS' AND 'AS-AVAILABLE' BASIS. SITE MAKES NO ASSURANCES THAT FILES YOU ACCESSE OR DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED INCLUDING ALSO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, VICARIOUS, INCIDENTAL, SPECIAL, PUNITIVE, LOSS OF BUSINESS OR LOSS OF PROFITS OR CONSEQUENTIAL DAMAGES, WHETHER BASED UPON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT, NEGLIGENCE, PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.WE DISCLAIM ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTY USERS, SITE USERS, ADVERTISERS AND/OR SPONSORS ON THE SITE, IN CONNECTION WITH THE SITE SERVICE OR OTHERWISE RELATED TO USER USE OF THE SITE AND/OR THE SITE SERVICE. WE ARE NOT RESPONSIBLE FOR THE PRODUCTS, SERVICES, ACTIONS OR FAILURE TO ACT OF ANY TICKET BROKER, VENUE, PERFORMER, (INCLUDING BUT NOT LIMITED TO THEIR PERFORMANCE, FAILURE TO PERFORM OR MODIFICATION OF THE PERFORMANCE OR EVENT IN ANY WAY), PROMOTER OR OTHER THIRD PARTY IN CONNECTION WITH OR REFERENCED ON THE SITE.

13. Limitation on Liability

You acknowledge that the Site is a marketplace where people can buy and sell tickets to concerts, sports and other events. We will do our best to help resolve issues and disputes, but We do not control the content of the ticket listings on the Site, guarantee their accuracy, or ensure that everything will go smoothly through  completion of the transaction. However, if We are found liable, Our liability to You or any third party is limited to either  Our Buyer Guarantee if applicable,  the fees in dispute (up to the total fees of the transaction), or  $100 – whichever is greater.

Except in jurisdictions where such provisions are restricted, in no event will We be liable to You for any indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits, even if We have been warned about the possibility of such damages.  If you do have a successful claim against us, You agree that the maximum remedy available to You is what is listed in the paragraph above.

14. Indemnity

You agree to indemnify and hold Site, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Your use of the Site, including also Your use of the Site to provide a link to another site or to upload content or other information to the Site.

15. Governing Law

You agree that any controversy or claim arising out of or relating to the use of the Site will be governed by the laws of the State of Connecticut without regard to its conflict of law provisions. You agree to personal jurisdiction by venue in the state and federal courts of the State of Connecticut, Hartford County.

16. Arbitration and Dispute Resolution
Any controversy, claim, dispute, or other action, arising out of or relating to the use of the Site, any order placed on the Site, or these Terms including any dispute over the validity, enforceability or scope of this arbitration provision (a “Claim” or “Claims”) shall be resolved through binding arbitration administered by the American Arbitration Association (the 'AAA') in accordance with its Consumer Rules.

Arbitration Costs. We will pay all filing, administration, and arbitrator fees for any arbitration for a Claim of US$10,000 or less. If, however, the arbitrator finds that either the substance of the Claim or the relief sought in the Claim is frivolous or that the Claim was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by applicable AAA Rules. In such case, You agree to reimburse Site for all monies previously disbursed by Site that are otherwise Your obligation to pay under the AAA Rules. In addition, if You initiate an arbitration for a Claim for more than US$10,000, the payment of fees will be governed by the AAA Rules. The AAA rules will determine whether the arbitration will take place through written submissions by User and Site, by telephone, or in person. Site and User shall both participate in the selection of an arbitrator.

Any award issued through arbitration is enforceable in any court of competent jurisdiction.

OPT OUT PROCEDURE. BY AGREEING TO ARBITRATE, YOU ARE GIVING UP THE RIGHT TO LITIGATE (OR PARTICIPATE IN AS A PARTY OR CLASS MEMBER IN ANY CLASS ACTION) ANY AND ALL CLAIMS IN COURT BEFORE A JUDGE OR JURY. INSTEAD, A NEUTRAL ARBITRATOR WILL RESOLVE ALL CLAIMS. IF YOU DO NOT WISH TO BE BOUND BY THIS ARBITRATION PROVISION, YOU MUST NOTIFY SITE IN WRITING WITHIN 30 DAYS OF THE DATE THAT YOU PLACE AN ORDER ON SITE. YOUR WRITTEN NOTIFICATION TO SITE MUST INCLUDE YOUR NAME, ADDRESS AND ORDER NUMBER AS WELL AS A CLEAR STATEMENT THAT YOU DO NOT WISH TO RESOLVE CLAIMS WITH SITE THROUGH ARBITRATION. WRITTEN NOTIFICATION SHOULD BE MAILED TO SITE at TicketNetwork, Inc. Attn: Legal Department, 75 Gerber Rd. East, South Windsor, CT 06074.

CLASS ACTION WAIVER. Any arbitration or trial of any Claim will take place on an individual basis without resort to any form of class or representative action (“CLASS ACTION WAIVER”). Regardless of anything else in this Arbitration Provision, the validity and effect of this CLASS ACTION WAIVER may be determined only by a court and not by an arbitrator. You and Site acknowledge that the CLASS ACTION WAIVER is material and essential to the arbitration of any disputes between the parties and is non-severable from the agreement to arbitrate Claims. If the CLASS ACTION WAIVER is limited, voided or found unenforceable, then the parties' agreement to arbitrate shall be null and void with respect to such proceeding, subject to the right to appeal the limitation or invalidation of the CLASS ACTION WAIVER. USER AND SITE ACKNOWLEDGE AND AGREE THAT UNDER NO CIRCUMSTANCES WILL A CLASS ACTION BE ARBITRATED. All CLAIMS brought by USER against SITE must be resolved in accordance with this Arbitration and Dispute Resolution Section. All Claims filed or brought contrary to this Arbitration and Dispute Resolution Section shall be considered improperly filed. Should You improperly file a Claim, Site may recover attorneys' fees and costs up to US$1,000 from You, provided that Site has notified in writing of the improperly filed Claim, and You fail to promptly withdraw the Claim after You receives notice of improper filing from Site.

17. Force Majeure

Site will not be deemed in default or liable under these rules and policies if We cannot perform Our obligations because of events such as a fire, earthquake, flood, substantial snowstorm, epidemic, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, cyber-terrorism, embargo, war, act of God, or any municipal, county, state or national ordinance or law, or any executive, administrative or judicial order (which order is not the result of any act or omission which would constitute a default hereunder), or any failure or delay of any transportation, power, or communications system or any other or similar cause not under Our control (these situations are referred to as “Force Majeure”). However, if You are prevented from performing your obligations in these Policies due to Force Majeure, We reserve the right to terminate this Agreement with or without notice.

18. Credit Vouchers

There may be instances when You may be offered a credit voucher in exchange for a full or partial refund for Your purchase. A credit voucher may be offered in lieu of a refund if You have chosen the credit voucher, or if Site has provided one to you for other customer service reasons. Below are the terms and conditions for the use of a credit voucher on Site:

  • 18.1.     Credit Vouchers shall remain valid for purchase on Site until their “Valid through Date”
  • 18.2.     Credit Vouchers can be used for separate purchases as long as any portion of the Credit Voucher retains its Value; however, this will not extend Your Credit Voucher's valid through date.
  • 18.3.      Your Credit Voucher has no cash value and cannot be sold, exchanged or combined with any other offer. We may modify or discontinue the new Credit Voucher issuance without notice. Credit Vouchers are void where prohibited.
  • 18.4.     Your Credit Voucher cannot be transferred to another individual or used as a payment method on any other site, other than the site where your original purchase was made, and it cannot be transferred to a different currency. If the Site where your original purchase was made is no longer in service, Your Credit Voucher will still be honored.
  • 18.5.     If You choose not to utilize the Credit Voucher program, please be advised that due to recent events, your refund may take up to 30 days to be processed.
  • 18.6.     By accepting the offer of a Credit Voucher you agree that no further payment shall be made to you with respect to the purchase in question and you agree not to seek any additional refunds, credits or chargebacks. You understand that your Credit Voucher or Refund is the sole remedy available to you for your original purchase. If You have elected to receive a Credit Voucher in lieu of an applicable refund  for a previous purchase and a chargeback is filed against the merchant of record with your credit card company for that purchase, we reserve the right to void the Credit Voucher even after it has been distributed upon notice to You.
  • 18.7.     All other Terms and Conditions remain in full force and effect without amendment or modification.

19. VIOLATION OF TERMS

Site, in its sole discretion, and without prior notice, may terminate Your access to the Site, cancel Your ticket order or exercise any other remedy available to it. You agree that monetary damages may not provide a sufficient remedy to Site for violations of these terms and conditions and You consent to injunctive or other equitable relief for such violations. Site may release Your information by operation of law, if the information is necessary to address an unlawful or harmful activity against Site. Site is not required to provide any refund to You if Your account on this Site is terminated.

20. Amendments

We reserve the right to amend these Terms at any time. We will post a notice of changes on the Site, when and if the Terms  are amended. Your continued use of Site confirms your acceptance of the new terms.   

These policies were last amended on Tuesday, November 5, 2024.

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Policies

1. The Basics
Welcome to Ticketnetwork.com! As consumers, we understand the importance of purchasing event tickets confidently and experiencing a safe and smooth process.  We want the same thing, so we established the following Terms and Polices (“Terms”). These Terms govern your use of Ticketnetwork.com (“Site”). Please read these Terms carefully, because by using this Site You agree to these Terms. These Terms incorporate and include our Privacy Policy, and all other applicable terms, policies, laws and regulations referenced throughout.  

The Site reserves the right to modify these Terms at any time. Violation of these Terms may result in the termination of Your access to the Site, barring of Your future use of the Site, cancellation of Your ticket order, and/or legal action being taken against You. If you do not agree to these Terms, please refrain from accessing or using the Site.

2. Definitions

Here are some important definitions to help you navigate and understand these Terms and Policies.

     2.1  “Buyer” means any user purchasing a ticket through the Site platform.
     2.2  “Face Value” means the original price on the face of ticket or the price of the ticket as set by the original ticket seller, such as the sports team or artist for whose event you are purchasing tickets.
     2.3  “Ticket Seller” means the individual ticket seller or entity that lists event tickets for sale on the Site and will transfer ownership of the ticket(s) to a user of the Site.
     2.4   "Site" “We”, “Us” means this site Ticketnetwork.com and TicketNetwork, Inc.
     2.5  “Terms” means the Terms and Policies that govern the use of this Site.
     2.6  “You”, “Your”, “User” shall refer to any individual or entity accessing the Site.
     2.7  “Content” is defined as any information, communications, software, photos, video, graphics, music, sounds, and other material and services that can be viewed by users of the site.

3. General

3.1.   Who We Are  

We're the intermediary, connecting buyers with Ticket Sellers in a marketplace for event tickets. However, we are not a primary party to the actual ticket sale transaction between the Buyers and Ticket Sellers. TicketNetwork.com is owned and managed by TicketNetwork, Inc.  

3.2.  Secondary Marketplace  

  • The tickets sold on our Site are from a third-party, not us. We do not set those ticket prices – Ticket Sellers do. They are free to decide how much they want to charge, which means ticket prices may be above or below Face Value. By agreeing to these Terms, You acknowledge and accept that the price you pay may differ from the Face Value of the ticket.
  • Because all tickets are unique tickets or sets of tickets, ALL SALES ARE FINAL. 
  • We and the Ticket Sellers are not directly affiliated with any performer, sports team, or venue; and unless we say otherwise, we are not the primary sale box office. 
  • Since the tickets on this Site are on the secondary marketplace, Your name will not be printed on the tickets, but that will not affect the Your ability to get into the event.
  • Event Info Disclaimer: We do not guarantee the accuracy of event details on the Site, like the event name, location , start time, or date. Event start times may change without notice. Changes to an event, whether it’s the  location, start time, date, performer list, performance type, duration, or amenities included in a ticket package can happen at the venue’s, performer’s, promoter’s or other responsible party’s discretion. We have no control when it comes to these  event changes. You should visit the venue, stadium, team, or performer’s website before the event for important updates .

4. USE OF THE SITE

You may explore the Site without registering for an account, but if you want to purchase a ticket or use some special features, You will need to create an account. Your account username and password are personal to you, and you should keep them private. You are responsible for all activities that happen through your account. Likewise, you are not permitted to access another user’s account without that user’s permission. Notify us ASAP in writing if you discover any unauthorized use of your account or other account-related security breach. Your account is yours alone and cannot be given to someone else.  You may not use this Site for any unlawful purpose.  

You agree that You are only authorized to visit, view, and to retain a copy of pages of this Site for Your own personal use, and that You shall not duplicate, download, publish, modify, or otherwise distribute the material on this Site for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for Your personal use, unless otherwise specifically authorized by Site to do so.  

You may not use any robot, spider, scraper, offline reader, site search/retrieval application or other manual or automatic device, tool, or process to retrieve or in any way reproduce, circumvent, or interfere with the Site or its contents, nor may You use any automated software or computer system to search for, reserve, buy, or otherwise obtain tickets from Site. You may not submit any software or other materials that contain any viruses, worms, Trojan horses, defects, date bombs, time bombs, or other items of a destructive nature. The content and software on this Site is the property of Site and/or its suppliers and is protected by U.S. and international copyright laws.

5. USER ACCOUNT AND REGISTRATION
          5.1.    When registering for access, ensure that the information You provide is true and accurate. Site reserves the right to revoke Your access if we  suspect that You supplied false or misleading information during the registration process.  
          5.2.    ALL REGISTERED USERS MUST BE OVER EIGHTEEN (18) YEARS OF AGE. Children under the age of eighteen (18) shall not be permitted to register. Site reserves the right to require valid credit card information as proof of legal age, with disclosure of such information governed by our Privacy Policy.  
          5.3.    You will select a username and password as part of the registration process. All user account pages are protected with Secure Socket Layer (SSL) encryption. You should do everything possible to maintain the confidentiality of Your username and password. Notify us immediately at customerservice@ticketnetwork.com if You know, or have reasonable grounds to suspect, that Your username and/or password have been compromised. The Site will not be responsible for Your failure to abide by this paragraph.  
          5.4.    We may, in Our sole discretion, terminate Your account for any reason, and will not be liable to You or any third-party for the termination of Your account.

6. PURCHASES

We want to make sure that you have smooth and straightforward experience buying tickets on Our Site.  Our goal is to help you get into a seat (or on your feet!) at a live event as effortlessly as possible.

  • 6.1.  Your Purchase is a Binding Contract
When you buy a ticket on Our Site, you are entering into a binding contract in which you are agree to pay for the ticket(s) and Site and Ticket Seller agree to transfer the ticket(s) to you based on the specific terms attached to your purchase. It is your responsibility to read the details of the listing carefully so you know exactly what you are paying for. All sales are final. Once you buy a ticket, the sale is final, no changes, exchanges, refunds or cancellations are allowed. Make sure to enter all required information correctly when You submit Your order. Mistakes may cause delays in processing, delivery, or event cancellation of Your order. You are responsible for any errors in Your information. Your remedies in regards to this section are stated in Section 6.2.E. 

  • 6.2. Buyer Guarantee, Refund Eligibility
                 A. If an event is postponed or rescheduled, tickets will be honored for the rescheduled date. New tickets generally will not need to be issued. If new tickets are needed, We will contact You. You will not be entitled to a refund for a rescheduled event.

                 B. If an event is cancelled without a rescheduled date, You must contact Us for a refund at customerservice@ticketnetwork.com. You may be required to return the tickets at Your own expense if necessary. Delivery fees are not refundable. Refunds will be processed in the same currency and payment method as the original order. If we cannot refund the original payment method, a check will be issued and sent to the mailing address associated with Your account. Conversion charges, if any, will not be covered by Site. Customers may elect to receive an applicable credit voucher rather than a refund, in which case the terms of the Credit Voucher below shall apply.

                 C. We will not issue exchanges or refunds for lost, stolen, damaged or destroyed tickets. If You receive a physical ticket, You should keep it in a safe place away from direct sunlight, heat or other elements that may damage them.

                 D. Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available.

                 E. Our buyer guarantee provides for a full refund in the unlikely event that you do not receive valid tickets in time to attend the event. Site’s buyer guarantee does not take effect until Your ticket order is confirmed by the Ticket Seller
  • 6.3 Event Listing
We do not control the details in an event listing, and details might change before or after You buy a ticket.

The start time of an event can change without notice, therefore We cannot guarantee that all of the information on our Site is accurate all the time. This includes details like the event name, location, venue, start time, date, performer list, performance type, length of event, and amenities included in a ticket package. Changes to an event are made by the venue, performer, promoter or other party responsible for the event – not us.

Before the event, visit the venue, stadium, team, or performer’s website or social media to find out if there have been any changes.

  • 6.4. Order Fulfillment           
Orders placed through Site will be fulfilled by one of Site’s network of participating Ticket Sellers. In most cases, We will transfer the ticket to You, but once in a while it may be transferred directly by the Ticket Seller. is responsible for transferring the ticket(s) to You based on the terms in the ticket listing and/or purchase confirmation. Site collects payment and disburses it to Ticket Seller after the purchase is complete pursuant to the terms of the contract we have with the Ticket Seller.

  • 6.5. Ticket Availability  
We cannot guarantee ticket availability until You actually have the tickets in Your possession. Most ticket listings on our Site are for a unique set of tickets from an individual Ticket Seller. Some listings might be representations of available tickets or offers from Us to obtain tickets, and they might not represent specific seat locations or currently available tickets

  • 6.6 Currency 
All prices are in United States Dollars (USD) unless otherwise specifically stated.

  • 6.7 Pricing and Fees
                 A. Pricing
We cannot confirm the price for any products or services until you finish placing your order. Sometimes, despite Our best efforts, a few items on Our Site may be priced incorrectly. If We discover the actual price is higher than what is shown, We will do one of the following things: either complete your order at the original price, let you know about the correct price and give you the  option to purchase at that price, or cancel Your order and let  You know about the cancellation.

                 B. Fees
Tickets purchased on our Site are typically subject to various fees, such as a per ticket service fee and a per order processing fee. We might also charge fees for selling and/ or buying tickets through the Site, including fees for delivery, or fulfillment.

                 C. All-in Pricing
Some jurisdictions require “all-in pricing” which requires Site to display the total price of the ticket, plus the fees upfront. In this case, You will see the total price of the ticket with the fees included on the map display page, and then the breakdown of the ticket price and the fees during checkout. The total purchase price will typically include additional service charges and handling fees in addition to the ticket price. Depending on the jurisdiction where you are located, these charges and fees may be included in the price you see on the ticket listing.
  • Service Fee: This is a  per ticket fee associated with Site operation, customer service center operation, and other costs associated with the fulfillment of User's ticket request.
  • Delivery: This fee covers the cost of shipping, transferring or otherwise delivering the tickets directly to You.  If Your tickets must be shipped for any reason, shipping  charges are calculated based on delivery location and shipping method.
  • Total: This is the entire amount charged, including the ticket's price and applicable Service Fee, and Delivery fee.

  • 6.8 Ticket Holder Behavior 
        You agree to follow the rules and policies of the venue where the event takes place.  If you are kicked out of the event or denied entry because you did not follow the venue's rules and policies, You will be responsible for any fines and legal or other expenses that arise as a result of your conduct.In addition, We will not refund You for any tickets You were unable to use.

If You being ejected results in any repercussions for Us or the Ticket Seller, such as losing the right to use other tickets or the ability to purchase additional tickets from that venue, You  will be responsible for all reasonable costs, expenses, and losses that result. This may include costs such as direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, and lost profits.

  • 6.9 Payment
                A. Credit Card Charges. 
User's credit card will be charged by the entity responsible for fulfilling their order. If You have any questions about charges on Your credit card statement, You should contact Site at customerservice@ticketnetwork.com. Your credit card may be charged or authorized in advance of confirming ticket availability. If the ticket(s) You ordered are ultimately found to be unavailable, Your credit card will not be charged or Your will receive a full refund for the charged amount.

                 B. Payment by Debit Card. 
You may notice multiple charges on your debit card. This often happens when a third-party credit card processing company requires additional security verification such as a CVV, Zip Code, or address, or when Your information is incorrectly provided or mistyped. Site will only clear Your transaction once, but the hold(s) may temporarily lower Your available balance and take a few days to clear.

                 C. Payment by Affirm. 
If You select Affirm as a payment option and is approved by Affirm use of Affirm as a payment method is subject to Affirm’s policies, fees, and terms of service, You should visit the Affirm website at https://www.affirm.com/terms for Affirm’s Terms of Service. You should also review Affirm’s Privacy Policy at https://www.affirm.com/privacy. If You have questions about Affirm, You must contact Affirm Customer Care directly at (855) 423-3729 or by using other contact information provided at www.affirm.com where contact information may be updated more frequently than it is on this page. 

                 D.Third Party Payment Platforms (Paypal, ApplePay, etc.). 
If You select to complete a transaction on the Site using a Third-Party Payment Platform, such third-party services may be subject to separate policies, terms of use, and or fees of said third parties, and You accept the same by completing the transaction using the Third-Party Payment Platform. The name on the transaction of User's Third-Party Payment Platform account will be 'My Ticket Tracker.' If You have any questions about the transaction on the Third-Party Payment Platform account, You should contact customerservice@ticketnetwork.com.

                E. Collecting Payment for Orders. 
Site has the right to collect payment for any order if it has shipped or been transferred electronically to You at the address provided. If a third-party provider error, system error, or other payment processing error or problem of any kind results in an unprocessed payment and therefore Your payment card is not charged the total amount due even though the ticket(s) were shipped or transferred electronically to You, User hereby authorizes Site to collect the amount of the total amount due, unless expressly prohibited by law, through any means Site deems appropriate. You shall be responsible for any and all legal fees or collection costs incurred by You, Ticket Seller, and/or Site, associated with collecting payment. In no event will Site or Ticket Seller be responsible for such collection costs or legal fees.

                 F. Security of Card Holder Data. 
We are responsible for the security of the cardholder data that it is in possession of or otherwise stores, processes, or transmits on Your behalf. Please see our Privacy Policy for additional information about how We handle sensitive information You provide on our Site.
 
  • 6.10 Disputed Charges 
          By placing an order, You authorize Site to charge Your method of payment for the total amount, which includes the ticket price, service and delivery fees, and any other optional services You purchase. If You dispute a charge and it is determined that the charge was valid and not the result of credit card or other payment fraud, We have the right to seek payment, including all associated fees, by whatever means deemed appropriate, including but not limited to using collection agencies and other legal remedies. We may mitigate Our damages by relisting the tickets that are the subject of the payment dispute. You may lose access to any/all tickets purchased if You file a dispute against the Site or Ticket Seller.

  • 6.11 International Orders 
         International Orders placed by a user may be delayed due to processing. We recommend that if You are placing an order on the Site from outside the U.S., You contact Your credit card company or financial institution prior to placing the order. Neither Site nor Ticket Seller will be responsible for delays, holds, or any extra fees associated with placing an International Order.

  • 6.12 Fradulent Use 
         To protect You from fraud, You may be required to provide additional proof of identify on any order. Proof of identity may include, but is not limited to, a signed credit card authorization and/or photocopies of public documents such as a state driver's license or federal passport. Please see our Privacy Policy for additional details about how We handle the sensitive information You provide to Us.

7. DELIVERY

All orders are delivered to You using the delivery method chosen for the order. In some cases, Your selected shipping must be upgraded without notice, and You will be charged for the upgraded shipping. Most orders are shipped the same business day in which they are received. Orders placed after business hours may be shipped on the next business day. Shipments may require direct signature at the point of delivery. You are responsible for providing correct shipping address at the time of purchase. Site and Ticket Seller will not provide refunds if You provide incorrect shipping information. You must contact Ticket Seller or Site customer support if You have not received an email with tracking information. By placing an order, You understand and agrees to the following shipping terms.

  • 7.1 Electronic Transfer
Electronic transfer delivery may not be delivered immediately after You place Your order. After placing an order, You will receive an email with instructions on how to accept the electronic transfer; therefore, it is important that You provide an accurate email address information during the order process. You will be required to create an account with the associated ticket transfer system to access the tickets, and You must have access to a smart device to present the QR code displayed via the electronic transfer system for entry at the event. You are responsible for contacting Customer Support should You not receive the email instructions, be unable to accept the ticket transfer, or be unable to locate the ticket transfer email. No refunds will be issued for Your failure to provide a correct email address, access the tickets, or be unwilling to accept the transfer in accordance with the directions.

  • 7.2  E-Ticket Download
Electronic tickets or 'e-tickets', including those marked as 'Instant', may not be available for immediate download in all circumstances. Due to potential fraud concerns, some 'Instant' e-ticket purchases may be downgraded to regular e-ticket download to allow for additional processing. In such cases, You will receive notification with Your receipt explaining that Your order has been downgraded to regular e-ticket download. After placing an order, You will receive an email with instructions on how to download the tickets; therefore, it is important that You provide accurate email address information during the order process. You will be required to enter order specific credentials to gain access to the tickets. You must have access to a printer from which to print the tickets. You are responsible for contacting Customer Support at customerservice@ticketnetwork.com should You not receive the email instructions, be unable to download the tickets, or print the tickets. Neither Site nor Ticket Seller will issue refunds for User's failure to provide a correct email address or failure to print the tickets.

  • 7.3 Local Delivery and Will-Call
You must pick up the tickets from the designated location provided, which will be located near the venue or box office.  You must have a government-issued ID to claim the tickets and may need to present the credit card used at time of purchase as further verification. Should You encounter a problem, contact Site.  Neither Site nor Ticket Seller will issue a refund for Your failure to have a valid government-issued ID or other required documentation or do not show up at the correct location to obtain the tickets.

  • 7.4. International Shipping 
If You are located outside of the United States, You must choose an International Delivery option. If a domestic shipping option is chosen for an order to be shipped outside the United States, the shipping cost will be adjusted by the Ticket Seller after the order is placed to use the International Rate.

  • 7.5. Delayed Shipment 
Event tickets are generally delivered according to the delivery method selected at the time of ticket checkout. Most tickets are shipped the same business day in which the order is received or, if an order is placed after business hours, tickets may be shipped on the next business day. However, tickets may not always be available for immediate delivery, particularly in cases when the tickets have been purchased far in advance of the event in question or for certain events including but not limited to the following: all off-season orders for professional sporting leagues, concerts, and Las Vegas and other Nevada events; delivery may also be delayed due to the actions of the performer, venue, or team. While most tickets are delivered within three business days of the delivery method chosen, this does not imply a guaranteed delivery date. In these situations tickets may be marked with an estimated ship date. You will be provided with account access information that will allow them to view the status of their order, tickets and tracking information, if available, after purchase. In the case where tracking information is not available, You may contact a representative of the Ticket Seller for shipment information or an estimated delivery date. Tickets will be shipped when available, and choice of an expedited delivery method does not guarantee that tickets will be shipped immediately. You should check the order notes for the estimated delivery date.

  • 7.6. Delivery Verification 
If You specify a shipping address that does not allow for Delivery Verification, such as a Post Office Box, You may be required to pay an additional fee to cover the additional risks associated with this type of order. If such a shipping address is used, the Ticket Seller will, at its discretion, either contact You about the additional fee prior to shipping or cancel Your order and notify You of such cancellation. Shipments may require direct signature at the point of delivery. Once Ticket Seller has shipped the tickets, it is Your responsibility to receive the package. Should the package be refused, undelivered, or returned, refunds or credits will not be issued in accordance with the All Sales Are Final policy in these Terms. If a package has been returned and must be re-shipped by the Ticket Seller, it is Your responsibility to contact the Ticket Seller for re-shipping options. You understand that additional delivery fees may be charged prior to reshipping.

8. DENIED ENTRY TO AN EVENT
If You are having difficulty using the tickets to gain entry to the event at the venue, You should contact Site immediately by calling 888-456-8499. If We are not able to resolve the matter and You are denied entry by the venue, You may be eligible for a refund. Refund eligibility requires written proof from the venue showing that You were denied entry to the event emailed to customerservice@ticketnetwork.com within ten (10) days of the event. If after investigation, We determine that You were denied entry by no fault of Your own, You will receive a refund of the cost of the tickets, all fees and shipping or delivery costs. The refund will be Your sole remedy for the denied entry.

9. LINKS
Our Site may contain links to other websites that We do not own or operate. Just because those links are on the Site does not mean that we approve, endorse, or control the website(s) linked. We recommend reading and understanding the terms of use and other relevant policies of any linked website before using it. Your access and any use of linked websites are at your own risk.

We  cannot guarantee that the content on any third-party site is accurate, legal, or inoffensive. We also cannot guarantee that they will not contain viruses or otherwise harm Your computer systems. By using Our Site to search for or link to another site, You agree that you will not make any claims against Us for any damages or losses resulting from using the Site in that manner.

If You experience a problem with a link from the Site, please notify Us at customerservice@ticketnetwork.com and We will investigate Your claim and take appropriate actions as We see fit.

10. COPYRIGHT INFRINGEMENT NOTICES Report infringement of Your intellectual property appearing on ticketnetwork.com

 Copyright Infringement Notification. If you have a good faith belief that your intellectual property rights have been violated, submit a Notice of Claimed Infringement based on the following guidelines. 

Your Claim must contain:

  • A physical or electronic signature of a person authorized to act on behalf of the owner of the material that has allegedly been infringed.
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity.
  •  Provide the URL(s) in the body of the email or letter, as this will help us to identify the potentially infringing material.
  • Contact information of the complainant
  • A statement that the complainant has a good faith belief that use of the material in the manner complained of is a copyright violation.
  • A statement that the information in the notification is accurate, and under penalty of perjury, that the complainant is authorized to act on behalf of the owner of material that has allegedly been infringed.
  • Written or electronic notice of copyright infringement should be mailed, faxed, or emailed to Site’s designated agent at:
               Copyright Complaints Ticketnetwork.com
               75 Gerber Road East
               South Windsor, CT 06074
               Fax: (860)870-2528
               Email: customerservice@ticketnetwork.com
Under Section 512(f) of the DMCA, any person who knowingly misrepresents that material or activity is infringing may be subject to liability for damages.

11. Intellectual Property

By accepting these Terms, You acknowledge and agree that all Content presented to You on this site is the solely property of the Site and/or its affiliates and protected by intellectual property rights and laws. You are only permitted to use the Content as expressly authorized in writing by Site or the specific provider of Content. Except for a single copy made for personal use only, You may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information from this Site in any form or by any means without prior written permission from Site or the specific Content provider, and You are solely responsible for obtaining permission before reusing any copyrighted material that is available on this site. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Neither Site nor any of its affiliates warrant or represent that Your use of materials displayed on, or obtained through, this site will not infringe the rights of third parties. All other trademarks or service marks are property of their respective owners. Nothing in these Terms grants You any right to use any trademark, service mark, logo, and/or the name of Site or any of its affiliates.   We reserve the right to terminate the privileges of any user who uses this Site to unlawfully transmit or receive copyrighted material without a license or express consent, valid defense or fair use exemption to do so.  After proper notification by the copyright holder or its agent to us, and confirmation through court order or user’s admission that user has used this Site as an instrument of unlawful infringement, We will terminate the infringing user’s rights to use and/or access to this Site. We may also decide to terminate a Your rights to use or access to the Site prior to that time if We believe that the alleged infringement has occurred.

12. Disclaimer

WE MAKE NO ASSURANCES THAT THE SITE WILL BE ERROR-FREE, UNINTERRUPTED, OR PROVIDE SPECIFIC RESULTS FROM USE OF THE SITE OR ANY SITE CONTENT, SEARCH OR LINK THEREIN. THE SITE AND SITE CONTENT ARE DELIVERED ON AN 'AS-IS' AND 'AS-AVAILABLE' BASIS. SITE MAKES NO ASSURANCES THAT FILES YOU ACCESSE OR DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED INCLUDING ALSO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, VICARIOUS, INCIDENTAL, SPECIAL, PUNITIVE, LOSS OF BUSINESS OR LOSS OF PROFITS OR CONSEQUENTIAL DAMAGES, WHETHER BASED UPON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT, NEGLIGENCE, PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.WE DISCLAIM ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTY USERS, SITE USERS, ADVERTISERS AND/OR SPONSORS ON THE SITE, IN CONNECTION WITH THE SITE SERVICE OR OTHERWISE RELATED TO USER USE OF THE SITE AND/OR THE SITE SERVICE. WE ARE NOT RESPONSIBLE FOR THE PRODUCTS, SERVICES, ACTIONS OR FAILURE TO ACT OF ANY TICKET BROKER, VENUE, PERFORMER, (INCLUDING BUT NOT LIMITED TO THEIR PERFORMANCE, FAILURE TO PERFORM OR MODIFICATION OF THE PERFORMANCE OR EVENT IN ANY WAY), PROMOTER OR OTHER THIRD PARTY IN CONNECTION WITH OR REFERENCED ON THE SITE.

13. Limitation on Liability

You acknowledge that the Site is a marketplace where people can buy and sell tickets to concerts, sports and other events. We will do our best to help resolve issues and disputes, but We do not control the content of the ticket listings on the Site, guarantee their accuracy, or ensure that everything will go smoothly through  completion of the transaction. However, if We are found liable, Our liability to You or any third party is limited to either  Our Buyer Guarantee if applicable,  the fees in dispute (up to the total fees of the transaction), or  $100 – whichever is greater.

Except in jurisdictions where such provisions are restricted, in no event will We be liable to You for any indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits, even if We have been warned about the possibility of such damages.  If you do have a successful claim against us, You agree that the maximum remedy available to You is what is listed in the paragraph above.

14. Indemnity

You agree to indemnify and hold Site, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Your use of the Site, including also Your use of the Site to provide a link to another site or to upload content or other information to the Site.

15. Governing Law

You agree that any controversy or claim arising out of or relating to the use of the Site will be governed by the laws of the State of Connecticut without regard to its conflict of law provisions. You agree to personal jurisdiction by venue in the state and federal courts of the State of Connecticut, Hartford County.

16. Arbitration and Dispute Resolution
Any controversy, claim, dispute, or other action, arising out of or relating to the use of the Site, any order placed on the Site, or these Terms including any dispute over the validity, enforceability or scope of this arbitration provision (a “Claim” or “Claims”) shall be resolved through binding arbitration administered by the American Arbitration Association (the 'AAA') in accordance with its Consumer Rules.

Arbitration Costs. We will pay all filing, administration, and arbitrator fees for any arbitration for a Claim of US$10,000 or less. If, however, the arbitrator finds that either the substance of the Claim or the relief sought in the Claim is frivolous or that the Claim was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by applicable AAA Rules. In such case, You agree to reimburse Site for all monies previously disbursed by Site that are otherwise Your obligation to pay under the AAA Rules. In addition, if You initiate an arbitration for a Claim for more than US$10,000, the payment of fees will be governed by the AAA Rules. The AAA rules will determine whether the arbitration will take place through written submissions by User and Site, by telephone, or in person. Site and User shall both participate in the selection of an arbitrator.

Any award issued through arbitration is enforceable in any court of competent jurisdiction.

OPT OUT PROCEDURE. BY AGREEING TO ARBITRATE, YOU ARE GIVING UP THE RIGHT TO LITIGATE (OR PARTICIPATE IN AS A PARTY OR CLASS MEMBER IN ANY CLASS ACTION) ANY AND ALL CLAIMS IN COURT BEFORE A JUDGE OR JURY. INSTEAD, A NEUTRAL ARBITRATOR WILL RESOLVE ALL CLAIMS. IF YOU DO NOT WISH TO BE BOUND BY THIS ARBITRATION PROVISION, YOU MUST NOTIFY SITE IN WRITING WITHIN 30 DAYS OF THE DATE THAT YOU PLACE AN ORDER ON SITE. YOUR WRITTEN NOTIFICATION TO SITE MUST INCLUDE YOUR NAME, ADDRESS AND ORDER NUMBER AS WELL AS A CLEAR STATEMENT THAT YOU DO NOT WISH TO RESOLVE CLAIMS WITH SITE THROUGH ARBITRATION. WRITTEN NOTIFICATION SHOULD BE MAILED TO SITE at TicketNetwork, Inc. Attn: Legal Department, 75 Gerber Rd. East, South Windsor, CT 06074.

CLASS ACTION WAIVER. Any arbitration or trial of any Claim will take place on an individual basis without resort to any form of class or representative action (“CLASS ACTION WAIVER”). Regardless of anything else in this Arbitration Provision, the validity and effect of this CLASS ACTION WAIVER may be determined only by a court and not by an arbitrator. You and Site acknowledge that the CLASS ACTION WAIVER is material and essential to the arbitration of any disputes between the parties and is non-severable from the agreement to arbitrate Claims. If the CLASS ACTION WAIVER is limited, voided or found unenforceable, then the parties' agreement to arbitrate shall be null and void with respect to such proceeding, subject to the right to appeal the limitation or invalidation of the CLASS ACTION WAIVER. USER AND SITE ACKNOWLEDGE AND AGREE THAT UNDER NO CIRCUMSTANCES WILL A CLASS ACTION BE ARBITRATED. All CLAIMS brought by USER against SITE must be resolved in accordance with this Arbitration and Dispute Resolution Section. All Claims filed or brought contrary to this Arbitration and Dispute Resolution Section shall be considered improperly filed. Should You improperly file a Claim, Site may recover attorneys' fees and costs up to US$1,000 from You, provided that Site has notified in writing of the improperly filed Claim, and You fail to promptly withdraw the Claim after You receives notice of improper filing from Site.

17. Force Majeure

Site will not be deemed in default or liable under these rules and policies if We cannot perform Our obligations because of events such as a fire, earthquake, flood, substantial snowstorm, epidemic, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, cyber-terrorism, embargo, war, act of God, or any municipal, county, state or national ordinance or law, or any executive, administrative or judicial order (which order is not the result of any act or omission which would constitute a default hereunder), or any failure or delay of any transportation, power, or communications system or any other or similar cause not under Our control (these situations are referred to as “Force Majeure”). However, if You are prevented from performing your obligations in these Policies due to Force Majeure, We reserve the right to terminate this Agreement with or without notice.

18. Credit Vouchers

There may be instances when You may be offered a credit voucher in exchange for a full or partial refund for Your purchase. A credit voucher may be offered in lieu of a refund if You have chosen the credit voucher, or if Site has provided one to you for other customer service reasons. Below are the terms and conditions for the use of a credit voucher on Site:

  • 18.1.     Credit Vouchers shall remain valid for purchase on Site until their “Valid through Date”
  • 18.2.     Credit Vouchers can be used for separate purchases as long as any portion of the Credit Voucher retains its Value; however, this will not extend Your Credit Voucher's valid through date.
  • 18.3.      Your Credit Voucher has no cash value and cannot be sold, exchanged or combined with any other offer. We may modify or discontinue the new Credit Voucher issuance without notice. Credit Vouchers are void where prohibited.
  • 18.4.     Your Credit Voucher cannot be transferred to another individual or used as a payment method on any other site, other than the site where your original purchase was made, and it cannot be transferred to a different currency. If the Site where your original purchase was made is no longer in service, Your Credit Voucher will still be honored.
  • 18.5.     If You choose not to utilize the Credit Voucher program, please be advised that due to recent events, your refund may take up to 30 days to be processed.
  • 18.6.     By accepting the offer of a Credit Voucher you agree that no further payment shall be made to you with respect to the purchase in question and you agree not to seek any additional refunds, credits or chargebacks. You understand that your Credit Voucher or Refund is the sole remedy available to you for your original purchase. If You have elected to receive a Credit Voucher in lieu of an applicable refund  for a previous purchase and a chargeback is filed against the merchant of record with your credit card company for that purchase, we reserve the right to void the Credit Voucher even after it has been distributed upon notice to You.
  • 18.7.     All other Terms and Conditions remain in full force and effect without amendment or modification.

19. VIOLATION OF TERMS

Site, in its sole discretion, and without prior notice, may terminate Your access to the Site, cancel Your ticket order or exercise any other remedy available to it. You agree that monetary damages may not provide a sufficient remedy to Site for violations of these terms and conditions and You consent to injunctive or other equitable relief for such violations. Site may release Your information by operation of law, if the information is necessary to address an unlawful or harmful activity against Site. Site is not required to provide any refund to You if Your account on this Site is terminated.

20. Amendments

We reserve the right to amend these Terms at any time. We will post a notice of changes on the Site, when and if the Terms  are amended. Your continued use of Site confirms your acceptance of the new terms.   

These policies were last amended on Tuesday, November 5, 2024.